1. Eligibility for Refund
Refunds are applicable only if the product or service does not meet the specifications or quality promised at the time of purchase, or if there is a documented error on our part. Claims must be submitted within 30 days of purchase unless otherwise stated.
2. Non-Refundable Items
Certain products and services are non-refundable, including:
- Custom-configured solutions or services specifically tailored to your requirements.
- Digital downloads, licenses, or software once delivered and accessed.
- Products or services that have been used, modified, or tampered with.
3. Refund Process
To request a refund, please contact our customer support team at support@c1smart.com with your order details and reason for the request. Our team will review the request and respond within 5–7 business days. Approved refunds will be processed using the original payment method.
4. Exchanges and Replacements
In certain cases, C1SMART™ may offer product replacements or service exchanges instead of refunds. This is subject to availability and verification of the issue reported.
5. Shipping and Handling
For physical products, shipping costs are generally non-refundable unless the return is due to a C1SMART™ error or a defective item. Customers are responsible for securely packaging returned products to avoid damage during transit.
6. Policy Updates
C1SMART™ reserves the right to modify or update this Refund Policy at any time. Continued use of our services or purchases after changes are posted constitutes acceptance of the updated policy.
7. Contact Us
If you have questions or need assistance regarding refunds, please contact us at:
Email: support@c1smart.com | help@coreoneoffice.com